Return Policy
Customers who wish to cancel an order should do so within 2 days of receiving order confirmation,
by email to Artreplicas@gmail.com
We take all care in manufacturing and finishing high quality products.
We can provide images, videos of the ordered items, while in making and ready-products,
before dispatch and clients can check what they ordered and what they are going to receive.
We may not accept refund/returns in case of liking issues, this is completely at company’s discretion.
All our orders are customized to client’s requirement,
we do not accept cancellation of orders for liking or personal issues.
If the order is cancelled by the client, advance paid would not be returned.
Cancellations will be considered only if the request is made within 2 days after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated
As the Products are made-to-order, so no refund or exchange will be done.
I understand that the content provided is not legal advice, and by using it I freely and voluntarily agree to this disclaimer.
Shipping is made using the most appropriate Carrier service, related to the type of goods and Product shipping area. Indicatively, the shipment lead time by Courier / Air is from 7 to 30 days.
For bulk quantity Orders, shipping time is from 30 to 60 days.
Deliveries shall be made at the postal address provided by the Client when performing the purchase procedure and recorded in the Purchase Order. Therefore, Clients are responsible for the address provided. Sellers shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.
Shipping policy provides delivery to the Client at the Street level. Carrier does not deliver items in apartments nor provide product installation services.
Products can only be delivered to the Client or a person bearing the full confidence of the buyer and acting as Consignee on his behalf.
Customs duties may apply at the time of delivery. In such cases, the product data-sheet shall bear clear information on this issue. Customs policies vary considerably from Country to Country. Clients are kindly advised to contact their Country Customs Agency to verify if any ancillary tax or duty shall apply.
We shall not be deemed liable for any delays in shipment or deliveries due to national or local bank holidays, strikes, riots, natural disasters, accidents, theft, or robbery.
Any delivery delays do not entitle the client to refuse the delivery of the products, nor to claim any sort of compensation or indemnity.
The Client or the Consignee shall check that packaging is pristine and clean at delivery time and that the Products received coincide with the ones listed in the relevant Purchase Order.
Risk of loss or damage to the goods, for reasons not attributable to the Seller, is transferred to the Client when the Client, or a third party by the Client designated and other than the Carrier, physically comes into possession of the good.
The Seller, shall not be liable for any damages to the products or for any shipment delays that occurred after the collection of the products by the Carrier.
Should the Client or the person acting as Consignee on behalf of the Client find that products have visible defects, such as the wrong number of packages, or lack of integrity of packaging, the Client or the Consignee shall immediately advise this by writing it in the shipment documents provided by the Carrier. Moreover, the Client or Consignee shall contact us on the platform and also by registered post within 3 (three) working days after the anomaly is found.
We can only make refunds to the original payment received by our bank, without banking charges.
We aim to process all refunds at an earliest from the receipt of your cancellation information.
to the vendors/merchants and they have initiated the process of making them.
Shipping Policy
